Q: How are Seoul White Korea products different from other whitening products?
A: It’s unique in one specific way – they can hold up to the exceptionally high beauty standards of South Korea, but they were formulated specifically for the Filipina skin. They were designed to give you that Korean “chok chok” white skin, but at an affordable price, making Korean whitening technology accessible for the first time.
Q: What makes Seoul White Korea Double White whitening soap different from other whitening soaps?
A: Our soap whitens as it softens. Its formula has combined ingredients imported from Korea – kojic berry (kojic acid + arbutin bearberry) and white strawberry. It not only gently exfoliates the skin, it also lightens and minimizes the look of dark spots and acne marks while leaving skin touchably soft. That’s double whitening effect minus the “hapdi” feeling.
Q: What makes Seoul White Korea Instant White tone-up whitening milky cream different from other moisturizers?
A: First, it is 100% made in Korea. Second, it gives you naturally white skin, instantly upon application. Third, our formula is made of popular Korean whitening ingredients - arbutin bearberry, white strawberry, and donkey milk. That’s why you instantly get that no-makeup look that lasts all day. Get long-term whitening when used regularly with our Double White whitening soap.
Q: Is Seoul White Korea a Korean brand?
A: Seoul White is a brand proudly created in the Philippines, using Korean technology. Our Instant White tone-up whitening milky cream is 100% made in Korea. While our Double White whitening soap is manufactured in the Philippines, but its key ingredients arbutin bearberry and white strawberry are imported from Korea.
Q: Does Seoul White Korea Instant White tone-up whitening milky cream wash off?
A: Similar to other moisturizers, tone-up creams are washed off. But when used regularly in tandem with our Double White whitening soap, you may start to see long term whitening results in as little as two weeks.
Q: When do I start to see long term results?
A: With continued use of our Double White whitening soap and Instant White tone-up whitening milky cream, you may see results in as little as two weeks. Over time, skin will further look noticeably fairer and healthier. Use both the soap and tone-up cream together for maximum results.
Q: What skin types is Seoul White Korea products suitable for?
A: Our products are formulated to be appropriate for all skin types, all skin tones (morena, chinita, mestizo), and all ages.
Q: Where can I buy Seoul White Korea?
A: Our products are available in all leading Watson’s stores. For the complete list of Watson’s stores, pls click on “ STORES“ tab. You can also buy them via our official website - www.seoulwhitekorea.com.
Q: Can I be a reseller?
A: Thank you for your interest in becoming a Seoul White Korea retailer. Please drop us a message on our website, Facebook, or Instagram
Q: Do you test your products on animals?
A: We love animals, so we will never test on them!
Q: Is it safe to use your products while I’m pregnant?
A: Our entire product line is safe for pregnant women to use. However, always check with your doctor before using any new products while pregnant or breastfeeding.
Where does Seoul White Korea ship?
A: Products ordered via our website can be shipped all over the Philippines and internationally.
Q: How long will it take to ship products ordered online?
A: Shipping leadtimes vary depending on where you are shipping to:
PS: Please allow additional 1-2 business days for us to receive and process your order. You may experience longer delivery leadtimes during peak holiday season. Please check under “FAQ- Shipping Information” tab for more details.
Q: Are you available in any other countries?
A: We are currently only available in Watson’s Philippines, although we do ship internationally.
Q: I have a concern regarding my order/I'd like to cancel my order?
A: Your concerns are our top priority! For any order concerns, kindly send us an email at email@example.com and we'll check how we can help address it or make your shopping experience better.
Q: How do I become an official distributor or reseller?
A: Thank you for your interest in becoming a Seoul White Korea retailer. Please drop us a message on our website, Facebook, or Instagram.
Q: Who are authorized sellers of Seoul White Korea?
A: There is a group of resellers we have specifically authorized to sell Seoul White Korea products. Please contact us if you are unsure about a seller’s legitimacy.
Select Cash on Delivery on the payment options. Please make sure the delivery address is within the serviceable area. Cash on Delivery is available only in selected areas.
You will be directed to Order Summary page. Please check the important note below. If you are done, click “Confirm my order”.
This is a confirmation that your order is now complete. Please check the invoice on your email.
Select PayMaya on the payment options. Selecting PayMaya will automatically direct you to the PayMaya Checkout page.
Check if amount indicated is correct, and then enter your card details. Click to confirm the payment.
Wait for the site to process your payment. Do not close the window at this time. Wait for the page to redirect you back to site.
Check your email for your PayMaya receipt and invoice. There is no need to email it to us as we automatically receive PayMaya notifications once a payment has been made to our account.
DragonPay allows you to pay through the following:
Major Banks (BDO, BPI, Chinabank, Metrobank, RCBC, Unionbank, UCPB and Landbank) - online and over the counter payments.
SM Bills Payment Center
Robinsons Business Center
Follow these steps to pay using DragonPay:
Select DragonPay on the payment options.
Click “I confirm my order” for order confirmation.
You will be directed to the DragonPay page. Select your preferred fund source from the drop-down menu.
Take note of the DragonPay generated reference number. Input your email address to receive payment instructions or simply click on the link provided. Please note instructions for each Fund Source may differ depending on the bank policy.
Check your email for the selected fund source-specific instructions and complete your payment accordingly. Please make sure all steps have been followed, otherwise, payment may be rendered invalid.
Pay to your selected bank. Please make sure to take note the Bank, DragonPay Reference number, Account Number, Account Name and Amount. When deposit is completed, go to the provided link from the instruction, and fill up the details within the same day to validate.
Once your payment has been confirmed, you will receive payment confirmation from DragonPay. This can take up to 24 hours. There is no need to email it to us as we automatically receive DragonPay notifications once a payment has been successfully confirmed to our account.
All pages that require you to enter your personal information or payment details on our site are secure, using 128-bit SSL encryption.
We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to any change to the TOS, then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order however, unless we are required to make the change by law.
In order to make purchases through the Site, you will be requested to register and provide your personal details. In particular, Customers must provide their real name, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
The Site is available but not limited to individuals and others who meet the SeoulWhiteKorea.com terms of eligibility, who have been issued a valid credit card by a bank acceptable to SeoulWhiteKorea.com, whose applications are acceptable to SeoulWhiteKorea.com and who have authorized SeoulWhiteKorea.com to process a charge or charges on their credit card in the amount of the total purchase price for the merchandise which they purchase. SeoulWhiteKorea.com reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.
By making an offer to purchase merchandise, you expressly authorize us to perform credit checks and, where SeoulWhiteKorea.com feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.
Furthermore, you agree that we may use Personal information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
All orders are subject to acceptance and availability.
SeoulWhiteKorea.com offers products for sale that are in stock and available for dispatch from our distribution center. Occasionally, however, we may be waiting for shipments from our designer suppliers. Consequently you may from time to time be given the possibility of making an Advance Payment for certain items in which case you are able to make an Advance Purchase. This will ensure that you receive this item in priority once designer stock has been delivered to SeoulWhiteKorea.com. SeoulWhiteKorea.com will only take Advance Purchase orders for stock that has been scheduled for delivery by a designer/supplier. Your rights regarding Advance Purchase are the same as those for any other purchase at SeoulWhiteKorea.com. Alternatively, you may simply choose to register your email address for notification of arrival of the selected merchandise not held in stock.
Items received into stock may be pre-allocated to satisfy Advance Payment orders and customers making Advance Payments will receive items in priority to customers on the Waiting List or customers ordering through the Site for immediate delivery. Please be aware that we may be unable to deliver selected Advance Payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the Advance Payment to your credit card within thirty days of being advised that merchandise has become unavailable.
If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please note that on occasion certain products that are in particularly high demand will sell out during this period.
Please note that items in your shopping basket/cart are not reserved and may be purchased by other customers.
Prices shown on the Site are in PHP (Philippine Pesos) and are inclusive of VAT at the applicable rate.
All prices and offers remain valid as advertised from time to time. The PHP price of a product displayed on the Site at the time the order is accepted will be honored, except in cases of patent error.
Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period.
Customers purchasing from SeoulWhiteKorea.com will be charged for the items purchased and shipping costs only. Import duty or tax costs will be invoiced to you directly by the courier like DHL, FedEx, Air 21 or an import broker appointed by you, We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
If you are a customer whose credit card is not denominated in PHP, the final price will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, just a confirmation that we have received it.
Unless you cancel your order, acceptance of your order and completion of the contract between you and SeoulWhiteKorea.com will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in the Philippines where our operation center is located and the language of the contract is English.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold; removing, screening or editing any materials or content on the Site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Payment can be made by Visa, Visa Electron, MasterCard, American Express, Delta, and Maestro debit cards and any other methods which may be clearly advertised on the Site from time to time. Payment will be debited and cleared from your account upon dispatch of your order by SeoulWhiteKorea.com. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to SeoulWhiteKorea.com, we will not be liable for any delay or non-delivery.
We take all reasonable care to make our Site secure. All credit card transactions on this site are processed using Paypal, Moneybookers and/or Smart Money.
To help ensure that your shopping experience is safe, simple and secure SeoulWhiteKorea.com uses Secure Socket Layer (SSL) technology.
Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.
SeoulWhiteKorea.com insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by SeoulWhiteKorea.com and transfer of responsibility in the same way.
Please note that we aim to dispatch all orders within 48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, SeoulWhiteKorea.com are not responsible for any delays caused by destination customs clearance processes.
You can check the current status of your shipment by signing into your account and selecting My Account. Click on the “View Button”of your Order ID/#, you’ll find your tracking number there.
SeoulWhiteKorea.com will store a record of your transactions for a minimum of one year.
All items sold at SeoulWhiteKorea.com go through our quality control procedures. We inspect every item before it is shipped, and all goods are shipped fully insured in case of loss or damage.
However, there are times when items are damaged, defective, or incorrectly shipped. If this is the case for you, we will gladly replace them. If you have a need to return goods to us for whatever reason please email firstname.lastname@example.org outlining the reason for return and request your Returns Merchandise Authorization (RMA) number within 7 days of order receipt, and return your unwanted items within 14 days of receiving your RMA number for an exchange for the same item in a different size or any product that we carry. (Based on stock availability).
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our operations center. In case of dispute, we also recommend you retain proof of sending.
If the items shipped are defective or different from the ones you ordered, we will be shouldering the cost of all shipping fees incurred. If you refuse the order or you want to change it due to preference, you will be charged for all shipping, delivery and storage incurred. All returned merchandise must be unopened and in original condition.
All merchandise must be returned in the condition they were received and in original packaging.
Items should be returned unused, and with all SeoulWhiteKorea.com and designer garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.
Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.
Please email email@example.com if any of your purchases have been delivered without SeoulWhiteKorea.com tags.
All items returned should have a Return Merchandise Authorization (RMA) number to ease the process. Unidentified returns may be returned to the sender.
Goods are faulty if they are received damaged or where a manufacturing fault occurs within 1 month of purchase. Please note that items that are damaged as a result of normal wear and tear are not considered to be faulty.
If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.
You need to email us or notify us within 24 hours of receiving your order about faulty or damaged goods.
We have made every effort to display as accurately as possible the colors of our products that appear on SeoulWhiteKorea.com. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.
Your use of the Sites and its contents grants no rights to you in relation to any copyright, designs, trademarks and any other intellectual property and material rights relating to the Content (as described in the Content section below), including SeoulWhiteKorea.com Software and all HTML and other code contained in this Site. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by SeoulWhiteKorea.com and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.
In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. SeoulWhiteKorea.com tries to ensure that the information on this site is accurate and complete. SeoulWhiteKorea.com does not promise that SeoulWhiteKorea.com's Content is accurate, error-free. SeoulWhiteKorea.com does not promise that the functional aspects of the Site or SeoulWhiteKorea.com's Content will be error free or that this Site, SeoulWhiteKorea.com Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.
This Site is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.
You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis.
We may include hyperlinks on this Site to other websites or resources operated by parties other than SeoulWhiteKorea.com, including advertisers. SeoulWhiteKorea.com has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
You have certain rights under the law. These include, in the Philippines:
That any products you order through this Site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Site;
Certain remedies if a product is defective; and
A right to exchange any order of a product within seven working days commencing on the day after the date on which you received it.
Nothing in the TOS is intended to affect these rights.
Nothing in the TOS is intended to affect your rights under the law (see "Your Rights" above).
If SeoulWhiteKorea.com breaches the TOS we shall only be liable for losses which are direct losses and a reasonably foreseeable consequence of such a breach. Losses are foreseeable where, for example, they could be contemplated by you and SeoulWhiteKorea.com at the time of you placing your order, and SeoulWhiteKorea.com dispatching your order. We shall only be liable for losses up to 150% of the total value of goods purchased.
We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity).
We are also not responsible for failure to meet any of our obligations under the TOS where such failure is due to events which beyond our reasonable control.
At our request, you agree to compensate us fully, defend us and hold us SeoulWhiteKorea.com harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you including the use by any other persons accessing this Site using your Internet account caused by your action or inaction.
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and SeoulWhiteKorea.com as a result of the TOS or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of SeoulWhiteKorea.com, and we shall not be liable for any representation, act, or omission on your part.
If you breach the TOS and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the TOS.
The TOS together with all our policies and procedures will be governed by and construed in accordance the relevant Philippine law and the relevant courts of the Philippines will have exclusive jurisdiction.
SeoulWhiteKorea.com Customer Care can be reached via email at firstname.lastname@example.org or via telephone at +63 (929) 576-8787.
For Cash on Delivery, order will be processed as soon as the order has been placed.
For Credit and Debit cards, we will process your order once payment has been confirmed.
For DragonPay, we will process your order once we receive the payment confirmation.
The shipping courier will depend on where the order will be sent to.
Shipping rates vary depending on the number of items as well as the shipping location. You can check the shipping rates on the shopping bag summary.
Standard delivery time
|Area||Estimated Delivery Time|
|Metro Manila||2-5 business days|
|Provincial||4-7 business days|
|International||10-15 business days|
Estimate delivery times are to be used as a guide only and commence from the date of dispatch.
There might be a delay in receiving your orders during sale events, special holidays, and inclement weather.
We will send you the tracking number as soon as it's available, you can track your delivery on this site: https://locator.blackarrow.express/
For private couriers, we are unable to send you the tracking number at this time.
Go to http://www.lbcexpress.com/ and put in the tracking number, click “Trace”.
Our company agrees with all users to not send out information against our own terms and conditions, subject matter or data sent to us unless required to do so by the law. We will collect any required information necessary to complete a transaction and make it as safe as possible for both parties. Such information may include, e-mail, name, telephone number, address and other anonymous information. At no times will this information be sent to outside parties unless required by law.
Information or personal sensitive data sent through live chat, IMS (instant messaging service), phone calls, e-mails, text messages or any other type may be recorded and collected by this website (seoulwhitekorea.com). We strongly recommend reading this policy statements so you understand what information we will collect, use or share if it is necessary. We are not responsible for outside websites or outside information that interacts or links to our company.
Information not noticeable by users may include IP address, browser type, domain names, access time and referrals to our website are collected information. The information is used to make a better, quality site and show the total statistics for our website.
Our company uses most of the information provided to operate deliveries within orders requested by users. We also uses personal or sensitive information to inform you of other products available and promotions/advertisements.
We don't sell, rent or lease its clients or customer information/lists to any outside or third parties. We may however offer information to external business partners that may be of interest to you. Information such as e-mail, name, address, telephone number etc. will never be given to any other parties. We may share data with trusted partners to help perform a better quality site. All outside third parties are prohibited from using personal information except to provide these services to the company, and they are required to not send any of the information provided to outside parties.
We will disclose personal sensitive information without notice, only if required by law or in other important matters that are issued by the high officials at Seoul White Korea. as an established business we are required to use your information for such matters listed above. If the user decides they do not want their personal sensitive information to be stored, they must e-mail email@example.com for deletion. all other information will be stored and kept unless done so by law.